Village Hats Reviews

Great quality cotton hat at a great price. It looks like one that will last me a long time! And the service was second to none. The first hat i ordered was too big and was exchanged immediately without delay.

Perfect service from this hatsandcaps.co.uk - found hat I wanted in my size, specified next day DPD delivery and whole process was very smooth and trouble free. Oh, and I LOVE the straw boater! Many thanks!

I should not have to wait for the refund as it isn't my fault or my problem that the hat went missing so I should not have to wait for RM decision.
I was willing to except a replacement straight away but as time as gone on you seem to think that the outcome is dependent on RM communication with you to where the hat as gone.
As I said that ISN'T MY PROBLEM that's for you and RM to sort out.
SO TO BE CLEAR I DON'T NOW WANT A REPLACEMENT AS ANY GOOD WILL I HAD YOU HAVE DISTROYED.
SO Want a REFUND.

Fast and efficient service from the team at Village hats and the hat is really good quality and fit. Really pleased overall. Thank you

Absolutely brilliant service the cap also really good quality and fit will recommend Hats and Caps to all really pleased thankyou

I contacted Hats & Caps for help with finding a hat to match my dress. I was really pleased with my purchase. It was a perfect match, a great fit & the Alice band didnt dig in either.

Brilliant foldable sunhat - excellent service . My query was answered immediately and with courtesy . Am not a huge fan of mail order , but the service was exceptional and I’d certainly recommend them .
Jennifer Wallace

First time buyer.
I bought a vented Aussie hat but ordered the wrong size. Village Hats were fab and sent a replacement within a few days. Can't wait to use my new hat trekking in Spain.
Product quality and Customer Service, top notch.

AKA Village Hats UK Ltd. Poor products and terrible customer service.
I ordered a straightforward white cotton/linen wide brim packable sun hat which was not suitable or as shown and described due to the fabric under the brim puffing out and looking ridiculous. Clearly poorly made. So far, so not great.
I requested a return for the reason stated above and was charged £4.65 for the return Royal Mail 48 hour tracked label and posted the item back on 21st May 2022. Royal Mail confirmed delivery was completed on 24th May 2022. It is now 29th May 2022 and no confirmation of receipt OR notification of refund has been provided.
A response to my emailed query as to what was going on stated that it can take 14 DAYS for a return to be received and then a further five days for a refund to be processed.
I will never buy from this company again and urge anyone considering a purchase from them to look elsewhere. AVOID.

Wow, my hat arrived promptly and beautifully packaged. When I chose it, I did wonder how good it would be, as the price was so competitive, but I am really delighted and i can't wait to wear it on holiday and also at home . Thanks so much.

I have bought several hats from Village Hats in the last couple of years for myself and members of my family. I have always been very pleased with the quality of service, as have my wife and children. I now turn to Village Hats whenever I need a new hat for myself or as a present.

Recently I had to return an excellent hat, due to sizing issues, I had bought the wrong size. This illicited an instant refund.
This excellent customer service is a welcome outcome for me and can only be rewarded by more purchases in the future.
Thank you

I’ve just had first-class service from this company. It offers a wonderful choice of hats and the one I chose arrived, perfectly packaged, next day. Good to know that competent, professional companies like this are still around.
The hat is excellent: just what I need.

I ordered a cap that I was told was next day delivery then after chasing this up was told it wouldn't be on the time agreed, order was then cancelled without my request and after asking if this would be refunded into my account today was told it would be by the supposed customer service manager only for her to hang up on me. When I phoned back she says it'll now take 3 to 5 working days. She also mentioned that it was only a £12 cap as if I shouldn't be bothered. This is not including the delivery that I forked out to get it next day.

Wonderful company as I ordered the wrong size accidently on line and the staff could not have been more understanding and i thank them very much i now have the correct size and my refund well done